Puts the hottest lead at the top of each agent's list, with the reason.
See Lead Intelligence →Intivion
VoIP and contact centre · Integration
CommPeak, connected to Intivion.
Brokers need reliable global calling without one more system to reconcile. Intivion connects to CommPeak so calls are placed from the client record and every call is logged against it.
- Category
- VoIP and contact centre
- Status
- Live
- Connection
- Native connector, maintained by Intivion
- Typical setup
- 2 to 5 working days
- Website
- commpeak.com ↗
01What connects
What flows between CommPeak and Intivion.
Data comes in as it happens and lands on one record per client. Actions go back the other way.
From CommPeak to Intivion
Every call, its duration and outcome
Recordings linked to the client record
Agent availability and queues
CoreBrokerage Intelligence System
From Intivion to CommPeak
Click-to-call from AltimaCRM
Call lists ordered by lead score
Used by AltimaCRM, AltimaVoIP.
02What the Brokerage Intelligence System does with it
It reads the data as well as moving it.
A plain integration copies the data across. The Brokerage Intelligence System reads it next to everything else it knows about the client.
Shows speed to first call and contact rates per desk.
See Agent Intelligence →Example decision
Lead #48213 is ready to deposit. Call within 5 minutes; Arabic desk.
03About CommPeak
CommPeak.
CommPeak is a cloud communications provider offering VoIP calling and contact centre services for sales teams.
04Setting it up
Live in four steps.
Our onboarding team does the connection with you. Your current systems keep running throughout.
- Step 1
Connect the account
Add the provider credentials and map agents to CRM users.
- Step 2
Choose numbers
Assign caller IDs per country and desk.
- Step 3
Turn on logging
Calls and recordings attach to the client automatically.
- Step 4
Go live
Agents call from AltimaCRM in one click.
05More
More in VoIP and contact centre.
The Brokerage Intelligence System works with all of them, side by side.
Related reading
Questions brokers ask about CommPeak.
How Intivion's connection to CommPeak handles calling, recording and call outcomes.
Can agents call straight from AltimaCRM with CommPeak?
Yes. Agents click to call from the client record, and the call, its outcome and the recording are logged against the client automatically.
Are calls recorded and kept on the client record?
Yes. Recordings are attached to the client, so compliance can find any call in seconds when a complaint or audit comes in.
Do we need to change how we use CommPeak?
No. Your team keeps using CommPeak for calling. The difference is that every call, outcome and recording now lands on the client record in Intivion.
How does the Brokerage Intelligence System help the sales floor?
Call lists are ordered by lead score, so agents always dial the most valuable lead next, and managers see speed to first call and contact rates per desk.
Will our current setup be disrupted while CommPeak is connected?
No. Our onboarding team does the connection with you: we connect your CommPeak account, map agents and desks, and check that calls, outcomes and recordings land on the right client. Your existing systems keep running until you're happy to switch.
See CommPeak and the Brokerage Intelligence System together.
Bring your setup. We'll show you the decisions the Brokerage Intelligence System makes on a model of your brokerage.